NFP’s – you’re selling a service or product – focus on your value

It's time for NFP's to embrace the reality of giving. It's not about the charity, it's about the person giving.  When you focus on the person giving, you start to focus on the value they receive from the transaction. Who…

Struggling with the pace of technology? Drink tea!

Well, it's unanimous then isnt' it? Somewhere between 2007 and today, the world went completely mad. Was it the convergence of financial strain caused by the GFC, a fuelling of fear from hate crimes around the world, the rise in consumption…

Why…Start a New Year’s Revolution!

New Years Resolutions are so 2017! Start 2018 with a New Years Revolution!  Let's talk disruption and the most simple way to positively disrupt your business.  Disruption doesn't need to start with hysteria or an app, it can start with one…

Innovation from a football coach

My son, Juan joined the school football (soccer) team this year.  He's eight years old and from South America but he's no Lionel Messi . His coach had what I thought was an unusual approach to teaching the team which…

Why creative agencies are bad at designing fundraising campaigns

There I was sitting down relaxing, enjoying my cup of coffee with an old mate when within minutes, minutes dammit, the line came out  "I've got a great fundraising idea for you". If you're in the fundraising game you hear it…

Introducing the next-gen of business…

Time is ripe for a new type of business, a new class altogether A class that focuses on delivering an emotional response to consumers, on meeting an emotional need. Professionally marketed products focus on the benefits rather than the features while elite marketeers focus deeper…

Measuring charity performance

How much of my dollar goes to the cause?  How much is spent on administration?  I bet all the money goes to overpaid executives and nothing goes to the cause?  All the money gets wasted.  I've heard them all and…

Troy Flower: The trouble with SAHMRI

Naming a product or organisation is a challenging task. Often organisations use internal expertise, who are subject matter experts who think a lot about what they do, their activities. Often the primary stakeholders - the customers are often left out. Here's a classic case.

Stop Selling – Think enabling! (Part 2)

While I didn't say it explicitly in my last post, buying is so 1980's.  You know that era. Work hard, consume stuff you didn't need to show everyone how successful you were.  The term 'Yuppie' was in vogue.  We didn't realise…

Stop selling – Think enabling!

Selling makes a complex emotional exchange sound simpler than it actually is. Most things we sell are merely enablers for the emotions that are satisfied. The vast majority of sales people focus on the object or the service, they don't focus on the actual emotional need that the product delivers. People don't buy bikes, they buy the feeling that the bike enables.