Sitting, relaxing at the edge of the pool on a 40 degree day when; "You're one of those types aren't you?" a friend's daughter asks. I had no idea what she was on about. "You know, you slowly step into…
Merging online and offline experiences
Tag: Customer Experience
Five key insights on improving Net Promoter Scores
Net Promoter Score or NPS is a big deal in customer experience measurement. Right now it's a critical marker in the banking world. As banks grapple with how they re-build consumer trust and confidence NPS is being used as a…
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